Frequently Asked Questions (FAQ)
Are your fragrances authentic?
What is a fragrance decant?
A fragrance decant is a smaller portion of an original perfume that has been carefully transferred into a travel-sized atomiser.
Decants are a great way to:
Try a fragrance before investing in a full-size bottle.
Build your fragrance wardrobe.
Carry your favourite scents while travelling.
Experience luxury and niche fragrances at a more affordable price.
Are your decants original bottles?
No. Our fragrances are decanted from authentic retail bottles into premium travel atomisers. Original manufacturer bottles and packaging are not included unless specifically stated.
What sizes do you offer?
We currently offer four convenient sizes to suit your needs:
| Size | Best For |
| 1 ml | Ideal for discovering a fragrance before committing to a larger size. |
| 2 ml | Perfect for sampling a new fragrance or enjoying a few extra wears. |
| 5 ml | Great for travel, handbags, or regular wear. |
| 10 ml | Ideal for those who already love the fragrance and want a larger decant. |
How do I choose a fragrance?
Every fragrance on our website includes information about its scent profile and fragrance notes to help you choose.
If you’re unsure where to start, our Discovery Sets are a great way to explore different fragrances before purchasing a larger decant.
Are fragrance notes guaranteed?
Fragrance notes are provided by the original fragrance houses or trusted fragrance references. Individual perception of scent varies, so you may notice certain notes more prominently than others.
How long will my order take?
Orders are typically packed within 1–2 business days after payment has been received.
Estimated delivery times after dispatch are:
Major Cities: 1–3 business days
Regional Areas: 2–4 business days
Outlying & Remote Areas: 3–5 business days
You will receive tracking information once your parcel has been dispatched via email or SMS/WhatsApp (where available).
How much does shipping cost?
We offer flat-rate nationwide shipping of R55 on all orders below R750.
Orders of R750 or more qualify for FREE shipping.
Can I return a fragrance if I don't like it?
Unfortunately not.
Because fragrances are personal products and cannot be resold once opened, we cannot accept returns or offer refunds due to personal preference, change of mind, or if you simply don’t enjoy the scent.
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.
Why does my fragrance smell different from someone else’s?
Fragrance can smell different from person to person due to:
Skin chemistry
Body temperature
Climate
Humidity
Moisture levels in the skin
This is completely normal and one of the reasons fragrance is so personal.
.How should I store my fragrance?
For the best longevity, store your fragrance:
Away from direct sunlight.
In a cool, dry place.
Away from excessive heat and humidity.
With the atomiser cap securely fitted.
Proper storage helps preserve the quality of your fragrance.
How long will my decant last?
This depends on the size and how often you wear it. As a guide:
1 ml: Approximately 12–15 sprays
2 ml: Approximately 25–35 sprays
5 ml: Approximately 65–80 sprays
10 ml: Approximately 130–160 sprays
Why does the colour of my fragrance look different?
Fragrance colour can vary naturally between production batches. Exposure to natural ingredients, ageing, or ingredient variations may also slightly affect colour without changing the quality or authenticity of the fragrance.
.Do you offer Discovery Sets?
Yes! Our Discovery Sets are carefully curated collections designed to help you explore fragrances based on a particular theme, fragrance family, or occasion. They’re perfect if you’re looking to discover a new favourite.
How can I contact Scent Shelf?
We’re always happy to help.
Website: scentshelf.co.za
Email: info@scentshelf.co.za
Telephone: 063 852 9880