Shipping Policy

Effective Date: July 2026

Thank you for shopping with Scent Shelf. We are committed to getting your order to you safely and as quickly as possible.

Please read our Shipping Policy carefully before placing your order.

1. Order Processing

Orders are typically packed and prepared for dispatch within 1–2 business days after payment has been successfully received.

Orders are processed during normal business hours, Monday to Friday, excluding public holidays.

During promotional periods, public holidays, or periods of high order volumes, processing times may be slightly longer. Should any significant delays occur, we will notify you as soon as possible.

2. Shipping Locations

We currently deliver nationwide within South Africa.

At this time, we do not offer international shipping.

3. Delivery Timeframes

Once your order has been dispatched, estimated delivery times are:

Area Estimated Delivery
Major Cities 1–3 Business Days
Regional Areas 2–4 Business Days
Outlying & Remote Areas 3–5 Business Days

Please note that these are estimated delivery timeframes and may vary depending on courier operations and circumstances beyond our control.

4. Courier Partners

We work with trusted courier partners to ensure your order reaches you safely and efficiently.

Our courier partners may vary depending on your delivery location and service availability.

5. Shipping Costs

We offer flat-rate nationwide shipping on all orders below R750.

  • Orders below R750: Flat-rate shipping of R55

  • Orders of R750 or more: FREE shipping

Shipping charges, where applicable, will be clearly displayed during checkout before payment is completed.

6. Order Tracking

Once your order has been dispatched, you will receive tracking information via email or SMS/WhatsApp (where available).

Tracking updates are provided directly by the courier company.

7. Packaging

Every order is carefully packed to ensure your fragrances arrive safely and securely.

We take great care in packaging each parcel to help protect your purchase during transit and ensure it arrives in excellent condition.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that:

  • Your delivery address is correct and complete.

  • Someone is available to receive the parcel during normal business hours.

  • A valid contact number is provided.

Scent Shelf cannot be held responsible for delays, failed deliveries, or additional courier charges resulting from incorrect or incomplete delivery information supplied by the customer.

9. Delivery Delays

While we make every effort to ensure your order arrives within the estimated delivery timeframe, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Public holidays

  • Industrial action

  • High courier volumes

  • Road closures

  • Remote delivery locations

Scent Shelf cannot be held liable for delays caused by third-party courier services.

10. Lost or Damaged Parcels

If your parcel appears to be lost or arrives damaged, please contact us as soon as possible.

Customers must notify us within 48 hours of delivery and, where possible, provide photographs of:

  • The outer packaging

  • The shipping label

  • Any damaged product(s)

We will work with the courier company to investigate the matter and assist in resolving the issue as quickly as possible.

11. Split Shipments

In rare circumstances, your order may be dispatched in more than one parcel.

If this occurs, you will be notified and provided with any additional tracking information.

12. Collection

Scent Shelf currently operates as an online store only.

Collection of orders is not available unless otherwise arranged in writing.

13. Contact Us

If you have any questions regarding shipping or your order, please contact us:

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