Privacy Policy

Effective Date: July 2026

Welcome to Scent Shelf (“we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with the Protection of Personal Information Act, 2013 (POPIA).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit scentshelf.co.za, place an order, or interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following personal information:

  • Full name

  • Email address

  • Telephone number

  • Delivery and billing address

  • Order history

  • Communications with our customer support team

  • Device information, including IP address, browser type, and cookies

We only collect information that is necessary to provide our products and services.

2. How We Use Your Information

Your personal information is used to:

  • Process and fulfil your orders

  • Arrange delivery of your purchases

  • Communicate with you regarding your orders

  • Provide customer support

  • Process refunds where applicable

  • Improve our products, services, and website

  • Prevent fraud and unauthorised transactions

  • Comply with legal and regulatory obligations

Please note: We will never sell or rent your personal information to third parties.

3. Payment Information

Payments made through our website are processed securely by trusted third-party payment providers.

Scent Shelf does not store your full debit or credit card information.

4. Sharing Your Information

We may share your information only where necessary with trusted service providers, including:

  • Courier companies delivering your orders

  • Payment service providers

  • Website hosting and technical support providers

  • Legal or regulatory authorities where required by law

These third parties may only use your information to perform services on our behalf.

5. Cookies

Our website uses cookies to improve your browsing experience. Cookies help us:

  • Remember your preferences

  • Improve website functionality

  • Analyse website traffic

  • Enhance your shopping experience

You may disable cookies through your browser settings, although some website features may not function correctly.

6. Protecting Your Information

We take appropriate technical and organisational measures to protect your personal information from:

  • Unauthorised access

  • Loss

  • Misuse

  • Disclosure

  • Alteration

  • Destruction

While we take every reasonable precaution, no method of electronic transmission or storage is completely secure.

7. Your Rights

Under POPIA, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate or incomplete information

  • Request deletion of your information where legally permitted

  • Withdraw consent where applicable

  • Object to certain processing of your personal information

To exercise any of these rights, please contact us using the details below.

8. Marketing Communications

If you choose to subscribe to our marketing communications, we may send you:

  • New fragrance releases

  • Promotions and special offers

  • Discovery Set updates

  • Product recommendations

  • Company news

You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Complete your orders

  • Meet our legal and tax obligations

  • Resolve disputes

  • Enforce our policies and agreements

Information that is no longer required will be securely deleted or anonymised.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page, together with the updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

We are committed to protecting your privacy and handling your personal information responsibly in accordance with applicable South African legislation.

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